The Benazir Income Support Program (BISP) is a lifeline for many poor families across Pakistan. The current installment of Rs. 13,500 under the Benazir Kafaalat program helps people meet their basic needs like food, health, and education. However, many people have reported that they are not receiving the full amount. This article explains the problem of payment deductions and how to file a complaint if this happens to you.
You can read more:Who Can Apply for the 2025 CM Punjab Rashan Assistance Card? View the help details for Rs. 10,000.
Why Are Some Payments Deducted?
Many beneficiaries face illegal deductions or partial payments when collecting their money. These problems usually include:
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Getting less than Rs. 13,500 without any reason
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Biometric verification failure at payment centers
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Agents demanding a part of the payment as a “service fee”
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Being shown as ineligible despite meeting poverty score criteria
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Errors in personal information or system mismatches
These issues cause stress for many poor families who rely on this money every month.
Who Can File a Complaint?
You can file a complaint if:
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You received less than Rs. 13,500 without explanation
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You were asked to pay a fee or bribe to receive your payment
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Your poverty score is under 34%, but you are marked ineligible
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Your thumbprint is not matching and you cannot get your payment
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Your payment has been delayed due to incorrect records
Filing a complaint is free, and no agent has the right to take your money. You can recover the deducted amount if your complaint is verified.
How to File a Complaint—Step-by-Step
BISP has made it easy to register complaints through several methods. You can use the one that suits you best.
1. Call the Helpline
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Dial 0800-26477
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Provide your CNIC number
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A BISP representative will register your complaint and guide you
2. Online Complaint Form
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Visit https://bisp.gov.pk
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Click on the Complaint Form section
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Fill in your CNIC, details of your issue, and submit
3. Visit a BISP Office
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Go to the nearest BISP Tehsil or District Office
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Take your CNIC and any proof (SMS, receipt, etc.)
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Fill a written complaint form and submit
What Happens After You File a Complaint?
After submitting your complaint:
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Verification: BISP will check your payment record and documents
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Investigation: Any illegal activity by agents or staff is investigated
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Refund: If your claim is valid, the full amount will be paid to you
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Follow-up: You may receive a call or SMS about your complaint status
BISP takes these complaints seriously and acts against anyone misusing the system.
Quick Info Table
| Method | How to Use |
|---|---|
| Helpline | Call 0800-26477 with your CNIC |
| Online | Fill complaint form at bisp.gov.pk |
| BISP Office | Visit with CNIC and payment proof |
Tips for Beneficiaries
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Never pay any agent to get your BISP money
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Save your payment SMS and receipts as proof
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Regularly check your payment status online or through the helpline
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Keep your information updated (phone number, CNIC, address)
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Report anyone asking for money to BISP immediately
Still Not Receiving Payment?
If you are eligible and still not receiving your money:
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Check your eligibility status on the BISP portal
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File a complaint if marked ineligible with a poverty score under 34%
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Visit the nearest BISP office for record verification
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Make sure your fingerprint data is updated for biometric checks
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Stay in contact and follow up on your complaint
Persistence helps. Many people have received their rightful payments after raising complaints.
Conclusion
The issue of BISP payment deductions is serious, but the government has made it easier for beneficiaries to file complaints and get full payments. If you or someone you know has received less than Rs. 13,500, use the methods shared in this article to file a complaint.
You have the right to receive your full amount without any cuts or bribes. The BISP team is working in 2025 to ensure payments are fair and transparent. Stay informed and protect your rights.
FAQs
What is the BISP helpline number for complaints?
You can call 0800-26477 to file your complaint.
Can I submit my complaint online?
A: Yes, visit https://bisp.gov.pk and use the complaint form.
Will I get my deducted money back?
Yes, if your complaint is valid, BISP will refund the full amount.